Frequently Asked Questions
Everything you need to know about our premium footwear and heritage service.
How do I determine the correct boot size for my order?
We recommend choosing your standard shoe size. Our boots are designed with enough room to accommodate thick socks, but you can refer to our detailed Size Guide for specific calf and height measurements.
What is the standard shipping timeframe for international orders?
International orders typically arrive within 5-7 business days. You will receive a tracking number via email as soon as your order leaves our warehouse.
What is your return policy for unworn items?
We offer a 30-day return policy for all items in their original packaging and unworn condition. Returns are processed within 10 business days of receipt.
How should I care for my natural rubber boots?
To maintain the longevity of your boots, clean them with clear water after use and apply our specialized silicone spray periodically to prevent the rubber from drying out.
Do Le Chameau products come with a warranty?
Yes, all our footwear is covered by a 2-year manufacturing warranty from the date of purchase against any manufacturing defects.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.